Patient Coordinator

Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is among the largest cultivation, manufacturing and retail cannabis operators in the U.S. We provide a full suite of consistently dosed products catering to all consumers, from the novice to the connoisseur, from the medically treated to the recreational user. The company's core values emphasize educating consumers while seeking to eliminate social stigmas associated with marijuana. We have developed strong partnerships with dispensaries, law-makers, physicians, and local communities - putting Cresco in a unique position to establish a national operation in the complex and developing cannabis industry.
Cresco aims to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Their operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, they will operate with the same level of professionalism and precision in each new market they move in to.
Join our Cresco Labs team at our FLoramedex Dispensary in Elmwood Park, IL as a Patient Coordinator. Your main responsibility will be to assist patients in checking into the dispensary and collecting their information. Patient Coordinator engages in one-on-one conversations with patients from the time they walk into the store until the Pharmacist or Nurse is ready for their appointment. Compliance with applicable rules and regulations as implemented by the state and Cresco Labs will be required.
Greeting customers upon arrival to Dispensary and inputting information into system
Inspire patient confidence and create patient loyalty
Verification of proper paperwork, documentation and ID from patients
Responsible for driving patient experience
Accurate use of the Point of Sale (POS) system; timely data entry of patient profiles in both the POS system and the state's electronic verification system
Maintenance of hard copy files (when required)
Ensure security measures and safety compliance for the store
Maintain an organized and clean store
Manage the visitor log
Reporting of employee issues or patient situations
High School Diploma or equivalent
1 - 3 years' experience
High Energy, Patient Focused, Compassionate
Retail experience mandatory
Excellent customer service skills
Ability to learn and understand cannabinoids and how they interact with the human body
Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
Ability to work effectively with employees, management, patients, governmental agencies, community members and the general public
Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures
Must be 21 years' old or older to work at the store
Must pass any and all required background checks
Must be and remain compliant with all legal or company regulations for working in the industry

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